After-sales Service
Sharp Tools Make Good Work
First-class enterprise and first-class products can only be made with first-class R&D capability. At Mettlead Truck, customer demand has always been the driving force of our change and innovation, and the core of our heavy truck product research and development. Drawing on the full technical support of SINOTRUK, SHACMAN and FAW, our dedicated R&D team is fully devoted to providing tailor-made solutions for customers around the world.
From adapting vehicles to extreme high temperatures and dusty deserts to optimizing chassis configurations for rough mountain roads and heavy mining operations, we design and modify every truck to match the unique road conditions, climate challenges and operational needs of your market. Whether you need specialized dump trucks for infrastructure projects, fuel-efficient tractors for long-haul logistics, or reinforced mining trucks for harsh site environments, we can adjust power, suspension, cooling and other core systems to deliver a vehicle built specifically for you.
Techincal Service
1. Family-like Service Hotline
At Mettlead Truck, our dedicated customer service team, consisting of experienced technical experts and multilingual support agents, strives to build a rapid and reliable communication bridge for global clients. We ensure that every inquiry, request, and concern receives a prompt response and effective resolution, so you never feel unheard.
2. 365×24 Year-round Service
Globally, we are committed to providing 24/7, year-round service, even during holidays. Our core policy guarantees “response within 15 minutes, and resolution progress within 24 hours”, ensuring that your operations receive uninterrupted support no matter the time zone.
3. Smart Butler Service
Globally, we are committed to providing 24/7, year-round service, even during holidays. Our core policy guarantees “response within 15 minutes, and resolution progress within 24 hours”, ensuring that your operations receive uninterrupted support no matter the time zone.
4. Spare Parts When You Need Them
We have built a global spare parts network covering major regions, with a large inventory of over 5 billion specialized components for SINOTRUK, SHACMAN, and FAW trucks. Our goal is to ensure you receive the right spare parts within 72 hours, minimizing vehicle downtime and keeping your operations running smoothly.
5. After-market Worry-free Service
🚢 Shipping Service
Mettlead Truck has established long-term stable strategic partnerships with multiple professional shipping and logistics companies. These partners have rich experience in vehicle logistics operations, and are specialized in full range of services including complete built-up (CBU), completely knocked down (CKD), semi-knocked down (SKD) shipments, and customized solutions to meet the diverse delivery requirements of customers worldwide.
From port-to-port sea freight, door-to-door multi-modal transport, to container loading, lashing and pre-shipment inspection, we ensure that every heavy truck, trailer, and special vehicle is handled with professional care and delivered safely and on schedule to your destination.
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